Technology Consulting That Solves, Not Sells
Simplify Your IT Procurement with the IT Compass™ Framework
VocalPoint Consulting's team has over 20 years of experience focused on technology consulting for businesses across the U.S. We help organizations with technology planning, procurement, and project management. Based in Orlando, Florida, we deliver clear, actionable strategies to help companies make smarter technology decisions.
We're not salespeople. We're technology consulting partners dedicated to helping you achieve real business results.
Our IT Compass™ Framework is the foundation of every project. It simplifies technology decisions by focusing on three core areas:
Planning — We assess your current IT setup, uncover challenges, and create a detailed technology roadmap to guide smart procurement choices.
Procurement — We research top vendors, compare providers, and negotiate contracts to get you the best deals and solutions.
Project Management — We coordinate vendors, oversee implementation, and keep projects on track for a smooth, successful rollout.
For over 15 years, businesses in Central Florida and nationwide have trusted us to simplify complex IT decisions and improve ROI. As an independent firm, we work only for you — no vendor influence, just expert advice and real results.
Advisory Services
At VocalPoint Consulting, our proprietary strategic framework IT Compass enables our team to deliver technology consulting and solutions tailored to your unique business needs. Whether it's technology planning, procurement, or Project Management, we have the subject matter expertise to drive your project's success.
Technology Planning
We take the hassle out of telecom, cloud, and tech projects, keeping them on track and cost-effective. We assess your current technology, identify gaps, and develop a clear roadmap for success.
Technology Procurement
Our IT Compass procurement service finds and secures top Telecom, Cloud Services, Cybersecurity, and Data Center suppliers. Our procurement services include vendor selection, vendor benchmarking, and contract negotiation, to ensure the best value for your business.
Project Management
Adoption rates suffer if software isn't installed properly and staff isn't trained. That's why we Project Manage every solution we offer to our clients. We manage vendors and implementation, ensuring a smooth transition and maximum user adoption.
Technology Solutions
Powered by IT CompassTM
IT Compass enables our technology consultants to offer a more customized and strategic approach to technology consulting, ensuring businesses make informed, cost-effective decisions. We analyze each client’s needs, identify the right solution providers, and guide seamless technology procurement and implementations. Whether optimizing operations with AI, strengthening cybersecurity, or modernizing IT infrastructure, we help businesses stay ahead with technology that drives growth and resilience.
Derek W. Roush
Founder & President
As President of VocalPoint Consulting, I lead a team of sales, project management, and technical subject matter experts on a mission to transform technology consulting and procurement. In 2010, after two decades in telecommunications with companies like Expanets, Avaya, and Windstream, I founded VocalPoint to disrupt the traditional sales-driven approach that prioritized quotas over client success. My goal was to create a better, strategy-first procurement model that helps businesses navigate an evolving tech landscape and adopt the right solutions for growth and efficiency.
Through our proprietary IT Compass framework, we streamline procurement, optimize contract negotiations, and drive seamless technology implementations. Since our launch, we’ve grown from 30 suppliers in 2010 to over 700 suppliers today, fueling consistent revenue growth and expanding our ability to serve over 150 clients with tailored technology consulting services and solutions.
I am a certified solutions professional in UCaaS, CCaaS, Cloud Computing, Telecom, and Networking Solutions, and I actively contribute to Orlando’s tech and business communities through leadership roles and advisory boards.
How Our Technology Consulting Works
Phase 01
Planning
Develop a Statement of Work (SOW): We collaborate with your team to define project objectives, scope, and deliverables, ensuring alignment with your business goals.
Project Planning and Roadmapping: Our experts create detailed project plans and roadmaps, outlining timelines, resources, and milestones to guide your cybersecurity initiatives.
Phase 02
Procurement
Vendor Benchmarking: We evaluate vendors based on multiple criteria, including security features, compliance standards, and cost-effectiveness, to identify the best fit for your needs.
Collaborative Design: Working alongside vendor engineering resources, we assist in the initial design phase, ensuring solutions are tailored to your specific requirements.
Phase 03
Project Management
Implementation Oversight: Our team oversees the deployment of the technology solutions, ensuring they are implemented effectively and with minimal disruption to your operations.
Continuous Monitoring and Support: Post-implementation, we provide ongoing support and monitoring to adapt to emerging threats and maintain optimal security posture.
Proud Member of the TAA
The Technology Advisor Alliance (TAA) is a consortium of technology experts worldwide that have a fiduciary responsibility to each other as well as you, our clients to ensure that you are receiving the best advice and solution possible. As a proud member of the TAA, VocalPoint Consulting actively engages with leading industry experts to tackle challenges, share best practices, and offer mutual support. This membership enhances our expertise and connects us with a network of proficient members, all dedicated to delivering top-tier service. Our TAA affiliation guarantees that we're well-equipped to guide you through the complex technology landscape, ensuring you receive the finest service possible.
Client Success Stories
The VocalPoint team is extremely knowledgeable, a pleasure to work with, and truly went above and beyond to make sure we got the right solution (and to ensure that it was installed properly by the reseller).
Director of IT
PR Firm
From a successful VOIP migration for our national team to investigating the feasibility of migrating operations to VDI (virtual desktops) VocalPoint played a vital role in helping us make key business decisions.
IT Director
Hospitality Enterprise
Derek's knowledge of telecom providers, network services and emerging technology is stellar. He is an excellent listener and is able to solve customers problems and find the right solutions allowing end users to concentrate on their core business.
Channel Leader
TSD